FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@whitechocolatecouture.com
CAN I CANCLE OR CHANGE MY ORDER?
We know how important your order is, so we aim to fulfill the orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and processed, you will receive a Return Confirmation email. Please allow 1-5 business days for refunds to be received to the original form of payment once the return has been processed.
WHY MY OEDER WAS CANCELLED?
-There are several reasons why your order may have been cancelled:
-The item(s) sold out.
-There is a delay in replenishment for your item(s).
-We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
-The item(s) sold out.
-There is a delay in replenishment for your item(s).
-We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
I NEVER RECEIVED A CONFIRMATION EMAIL AFTER PLACING THE ORDER.
If you do not receive an email from us within a few hours of placing your order, please make sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your White Chocolate account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email of your order, please contact our Customer Care team via EMAIL.
To check your orders, log into your White Chocolate account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email of your order, please contact our Customer Care team via EMAIL.
HOW DO I GET SHIPPING INFORMATION AND TRACK MY ORDER?
Be sure to read the Shipping and Return Policy located on the product page as the Shipping time frame and available methods may vary for each item.
Items will ship directly to you from the seller and normally ship out within 48 hours after the order has been placed.
To track your order, simply locate the tracking information which can be found on your Shipping Confirmation email, in your Order History online by logging in to your White Chocolate Account.
DO YOU PROVIDE CUSTOMER SUPPORT DURING WEEKENDS AND HOLIDAYS?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
